Loading... Please wait...

Shipping & Returns

Categories

Shipping Policy

  • Items over $99 ship for Free via FedEx ground to destinations inside the continental 48 united states. 

  • A direct signature is required for delivery on any orders over $99.

  • It is the customer’s responsibility to ship any units needing warranty service to the MechMan repair facility.  Please contact MechMan for an RGA number before shipping the unit.

  • Costs associated with repairing damage caused by return shipping will be required to be paid for by the customer.

  • MechMan will cover return shipping costs to ship alternators repaired under warranty to any customer inside the continental 48 unit states.

  • Customers outside of the continental 48 united states will be liable for return shipping costs for alternators repaired under warranty.  

2 Year Repair Warranty

The MechMan two year warranty applies to Mechman Alternators sold ON or AFTER 07/13/2011. This limited two year warranty allows the customer to return his or her MechMan alternator for repair for a full two years after the alternator purchase date. This warranty does not cover other parts or equipment on the vehicle, and does not cover labor for removal or installation of the alternator. This warranty is VOID if the MechMan alternator is modified, physically abused, misused, improperly installed, or is not used in the application for which it was designed. The MechMan two year warranty is non-transferrable. The customer must include a copy of the original invoice when sending in their alternator in order to receive warranty service. The customer is responsible for shipping the alternator to the Mechman facility for warranty service, Mechman will pay return shipping in the US48 States Only, outside of that area customer is responsible for cost of return shipping for all alternators under warranty. As an added service, MechMan will also service any MechMan alternator of any age or condition for the cost of parts and return shipping. (We provide the labor to repair the alternator for free!)

Return Policy

MechMan alternators are built to order, and are non-refundable. New and unused Mechman alternators in the original packaging may be returned within 30 days of purchase on an exchange basis only. Please call 1-865-522-6166 for an RGA number before returning any goods.

RGA Procedure

In the event that your Mechman alternator needs to get shipped in for service you will need to obtain an RGA number. To obtain this number please email us at support@mechman.com. Please include the complete year, make, model and engine size of the vehicle along with the original invoice number. Please be sure to tell our technical support staff the nature of the problem in detail so we can expedite your service. You will be given an RGA number and shipping address upon RGA approval.