RETURN SERVICE IS ONLY APPLICABLE FOR ALTERNATORS THAT ARE LESS THAN 30 DAYS OLD AND ARE IN "NEW IN BOX" CONDITION. IF THE UNIT IS IN NEW IN-BOX CONDITION WHEN RECEIVED THE UNIT WILL BE REFUNDED MINUS 10% RESTOCKING FEE. ALTERNATORS WITH CUSTOM PAINT OR MODIFICATIONS ARE NON-RETURNABLE.
IF THE ALTERNATOR UNIT WAS SUBJECTED TO IMPROPER USE, ROUGH HANDLING, OR EXTREME CONDITIONS THAT HAVE RESULTED IN SEVERE DAMAGE THE UNIT WOULD BE CONSIDERED “ABUSED”. SHOULD THE UNIT BE DETERMINED TO BE IN AN ABUSED STATE, THE UNIT WILL BE RETURNED AT A 50% RESTOCKING FEE. EVEN IF A RETURN GOODS AUTHORIZATION # IS PROVIDED, IT MAY BE DETERMINED ONCE YOUR ALTERNATOR IS RECEIVED AT OUR FACILITY, THAT YOU ARE NOT ELIGIBLE FOR A RETURN; BASED ON CONDITION OR CIRCUMSTANCE.