*** YOU WILL RECEIVE A RETURN GOODS AUTHORIZATION (RGA) # VIA EMAIL WITH INFORMATION ON HOW TO SHIP YOUR ALTERNATOR TO OUR FACILITY FOR A RETURN.

Email: Eric.Fox@MECHMAN.COM for clarification or follow up.

PLEASE ALLOW 2-3 *BUSINESS DAYS - MON-FRI* FOR A FOLLOW-UP EMAIL REGARDING YOUR RGA #. THIS SERVICE IS ONLY APPLICABLE FOR ALTERNATORS THAT ARE LESS THAN 30 DAYS OLD AND ARE IN "NEW IN BOX" CONDITION. IF THE UNIT IS IN NEW IN-BOX CONDITION WHEN RECEIVED THE UNIT WILL BE REFUNDED MINUS 10% RESTOCKING FEE. IF THE ALTERNATOR UNIT WAS SUBJECTED TO IMPROPER USE, ROUGH HANDLING, OR EXTREME CONDITIONS THAT HAVE RESULTED IN SEVERE DAMAGE THE UNIT WOULD BE CONSIDERED “ABUSED”. SHOULD THE UNIT BE DETERMINED TO BE IN AN ABUSED STATE, THE UNIT WILL BE RETURNED AT A 50% RESTOCKING FEE. EVEN IF A RETURN GOODS AUTHORIZATION # IS PROVIDED, IT MAY BE DETERMINED ONCE YOUR ALTERNATOR IS RECEIVED AT OUR FACILITY, THAT YOU ARE NOT ELIGIBLE FOR A RETURN; BASED ON CONDITION OR CIRCUMSTANCE. ***

*** WE DO NOT CURRENTLY SHIP INTERNATIONALLY (WE DO SHIP TO HAWAII AND ALASKA; SEE BELOW) IF YOU LIVE OUTSIDE OF THE USA AND PLACE AN ORDER FOR A "IN-WARRANTY SERVICE" YOUR ORDER WILL BE CANCELLED ***

THIS SERVICE INCLUDES RETURN SHIPPING BACK TO YOU; YOU MUST PAY INITIAL SHIPPING COSTS TO SEND YOUR ALTERNATOR TO US. IF YOU ARE LOCATED IN HAWAII OR ALASKA THERE IS AN OPTION ABOVE WHICH WILL ADD AN ADDITIONAL COST FOR THE RETURN SHIPPING OF YOUR ALTERNATOR UNIT

*** ABSOLUTELY DO NOT USE PACKING PEANUTS/LOOSE STYROFOAM TO PACK YOUR ALTERNATOR!!!! ***

Please include a copy of your order with the alternator when you send to us.

Please be sure to pack the alternator tightly and securely as MechMan is not responsible for damages from shipping. We recommend using

the original packaging and double boxing for sufficient protection.

Kindly write the Order # on all six sides of the box so that we can easily identify your package when it arrives.

Ship it to:

Mechman Alternators

1035 Data Lane

Knoxville, TN  37932

Automotive Alternators | 2 Year Repair Warranty

The MechMan limited two-year warranty allows the customer to return their MechMan alternator for repair for a full two years after the alternator purchase date. This warranty does not cover other parts or equipment on the vehicle and does not cover labor expenses related to the removal or installation of the alternator. The MechMan warranty is VOID if the alternator is modified, physically abused, misused, improperly installed, or is not used in the application for which it was designed. The MechMan two-year warranty is non-transferrable. The customer must include a copy of the original invoice when sending in their alternator in order to receive warranty service. The customer is responsible for shipping the alternator to the Mechman facility for warranty service, Mechman will pay return shipping in the continental 48 United States only. Customers with shipping addresses outside of that area are responsible for the cost of return shipping.

Marine Alternators | 1 Year Repair Warranty

The MechMan limited one year warranty for marine certified alternators allows the customer to return their MechMan alternator for repair for a full one year after the alternator purchase date. This warranty does not cover other parts or equipment on the craft and does not cover labor expenses related to the removal or installation of the alternator. The MechMan warranty is VOID if the alternator is modified, physically abused, misused, improperly installed, or is not used in the application for which it was designed. The MechMan one year warranty is non-transferrable. The customer must include a copy of the original invoice when sending in their alternator in order to receive warranty service. The customer is responsible for shipping the alternator to the Mechman facility for warranty service, Mechman will pay return shipping in the continental 48 United States only. Customers with shipping addresses outside of that area are responsible for the cost of return shipping.